In recent years, with the evident trend of homogenization in passenger bus product , for all bus manufacturers, relying solely on products has been difficult to consolidate and expand the market share. But how to improve the service quality and create the greater value for the users is the key for the bus manufacturers to expand the market share in  the future.

As China's leading enterprise in passenger bus industry, Kinglong bus always upholds the service concept of "More care and more value" , and focuses on creating high-quality and efficient service of "Active care, dedicated service, fast service, efficient parts" , which has been highly affirmed by the  customers throughout the country. Recently, in order to express the great appreciation for the work of Kinglong after-sales service, Nanjing Public Transport Company sent a banner of "Warm service to solve problems" to Kinglong.

In 2008 and 2009, on the two consecutive open tender of Nanjing Public Transport Company, Kinglong successfully bid for a total of 815 buses with its professional high-end manufacturing capabilities, and the actual operation of the two batches has won the love of the people in Nanjing by virtue of its beauty, stability, comfort and other special features.

To ensure the whole operation, Kinglong provides service throughout the pre-sales and after-sales. Before the formal delivery, after-sales engineers of Kinglong have organized more than 50 training activities for drivers, maintenance staffs on the electric, chassis, driving skills and maintenance training to enable them to fully understand the vehicle performance and operation points. Then, Kinglong sent experienced staffs and the major supporting providers, special service stations  to form  service assurance team to optimize the service program, and tracked the buses in real operation situations. Upon issues, Kinglong after-sales personnel should make an immediate service response, and propose a solution within 24 hours.

For Kinglong's active service, Nanjing Public Transport Company expressed its full affirmation.